National Car Rental Customer care

National Car Rental Customer Service – How to Join Club

Rental cars have become pretty common these days. With car rentals, you have the freedom to choose the vehicle that you want. In fact, it is much cheaper than taking your own car for a business trip of vacation.

One of the best car rental services in business is the National Car Rental. It is a part of Alamo and Enterprise and takes precedence when it comes to customer service. National Car Rental offers its services in more than 1500 locations. The company has a high rating among the customers for providing convenient reservation process to the customers.

National Car Rental aims for top quality customer service. This the reason they provide you a wide array of cars to choose from. Starting compact vehicles to cargo vans, you will find them all. With National Car Rental, you will not have to worry about dealing with a crummy rental service. Also, you will enjoy a first-class service at an affordable rate. What’s makes it even better is you can rent a car any time you want. These come with flexible pick-up and drop location and time. If you have to book any special equipment, you easily do so. Thus, you will be able to plan the best trip.National Car Rental Customer care

What are the Requirements to Rent a Car?

If you are planning to rent a car from National, you will have to fulfill the following requirements.

  • Make sure that you meet the minimum age requirement of the location.
  • Provide a valid driver’s license.
  • During the time of rental provide a major credit card with available credit. Apart from the anticipated rental cost of the rental, some additional cost also might be required.
  • Cater to the requirements of the type of deposit you have chosen. Provide the debit card or any other accepted payment method to meet the qualification that has been laid down by the site.

You should know that a credit card isn’t required when you rent a car in New York. If you do not have a credit card, you will have to complete a cash qualification procedure for renting.

Do You Need to Make a Deposit for Renting a Vehicle?

While you are renting a car from this car rental service, you will have to make a security deposit. This will be charged on the credit that you provide during the time of rental. Along with this, you will also have to deposit an estimated rental charge. You will not be able to use these funds. When your rental period ends, your security deposit will be released and just the total rental charge is going to be billed.

Do You have to Pay a Cancellation Fee for Cancelling the Rental?

Like mentioned earlier, you have to use your credit card for availing the rental service. Hence, it is always better to check the terms and conditions. One of the most important things that you need to check is how many days in advance do you have to cancel your reservation in case you decide not to rent it.  

National Car Rental charge you $50 when you can your reservations in less than twenty-four hours before the rental time.

Do You Get a Receipt for Your Car Rental?

Whenever you reserve a car with the rental service, you will be provided with the receipts. If you are a member of the Emerald Club, you will be able to sign up for e-receipts. An electronic copy of the rental invoice is mailed to you on your email address.

Log into your profile and click on ‘My Trips’. Under the option, ‘Past Trips’ you will find the trip that you need the receipt for.

However, if you are not a member of the Emerald Club, you will not get any receipts online. You can give a call to the customer support team.

What is National Car Emerald Club?

National Car’s Emerald Club makes your experience more convenient. With this, you will be able to enjoy special privileges. This can prove to be really beneficial for people who have to rent cars frequently.

There are two separate tiers within the Emerald Club which are Executive and Executive Elite. When you are done renting 12 paid rentals or a total of 40 rentals in a year, you rise to the level of Executive Status. You achieve the Executive Elite Status when you attain 25 paid rentals or a total of 85 paid rentals in a year.

What are the Benefits of Executive Membership of Emerald Club?

There are several benefits that you get to enjoy with Executive Membership of Emerald Club.

  • You can select from the Free Rental Days, hotel rewards, or frequent flier miles. Thereafter, you can use it for redeeming your free days around the globe.
  • Being a member, you will be a priority customer for the rental service. Hence, you will enjoy speedy service when you rent a car in Latin America or Europe.
  • You can earn Free Rental Days by renting at any participating in Enterprise Rent-A-Vehicle. This will also help in increasing your Emerald Club level.
  • Helpful rental information or reminders will be provided to you over an email.
  • The receipt for the car rental can be availed online which means you can drop off the car and go.
  • You can select a vehicle from the Emerald isle Area and just pay the medium size rate.
  • For each qualified car rental, you will receive 1 rental credit. You can win a Free Rental Day with 6 credits.
  • You can select any car from the Executive Area and just pay a midsize rate. However, this is only for Canada and the US.
  • There is no need to pay any extra dee when your business associates or family members do the driving.
  • You can enjoy a free upgrade of one car class at any participating locations in Ireland, UK, Spain, Germany, and France.
  • Often, the company provides a members only discount and other offers through their seasonal mails.
  • You can enjoy exclusive pricing for an up-gradation from the rental lot’s Premier Selection.

What are the Benefits of Executive Elite Membership of Emerald Club?join emerald club

You will enjoy all the benefits of Executive membership that has been listed above along with some additional ones. Let’s take a look at them.

  • Unlike Executive membership, here you will be able to avail Free Rental Day just for 5 credits.
  • You can get the car delivered within 50 miles of the airport in Canada and the US.

Does National Car Rental Provide FBO Service?

National offers high-quality service at your FBO. There are two types of reservations that you can make. For selected FBOs, you will be able to make the reservation online on the official website.

 If you have to browse the FBO locations, you can visit rental car. Scroll down and you will see a space dedicated to searching the FBO locations. Simply choose the country and the state from the drop-down buttons.

If you are a member of the Emerald Club, you will be able to enjoy signature service at the locations that are serviced by the company.

What are the Rules Related to Emerald Club Free Day?

To earn Free Day, you have to earn credits. This is not applicable to any Enterprise Rental. The free day you earn is valid through 31st December of next year.

One of the best things about this you can transfer 3 free days every year to your immediate family member. This includes a person who has the same address as you. If you have to request for a transfer, you need to visit the Contact Us page.

How do You Earn Rental Credits?

As soon as you enter into the National Emerald Club Membership, you start earning points. The various ways you can earn rental points have been given below.

  • When your rental is 1-7 days old, you are going to be provided with 1 credit point
  • If the rental is over 8 days, the company is going to reward you more by dividing the rental by 4. This means that for an 8-day rental, you are going to receive 2 credit points.

The rental points you earn do not expire. When you have enough credit, you can avail a free day. Even though you cannot rent an Enterprise with a free day, you can earn credit points when you rent one.

What are the Fuel Options Offered by National Car Rental?

National Car Rental gives its customers the liberty to choose how they would like to pay for the fuel. You are going to be offered the following options, beginning with a full tank fuel in the car when you rent.

  • Before you return, you can refuel it to the same level that you received it at.
  • You can also choose to pay for the full tank fuel when you rent the car and return it empty. In this case, you will not be given any refund for the fuel that hasn’t been used.
  • Paying upon return is another option you have at hand. In this case, you return the car with full-tank fuel or simply pay them at the end of your rental period for the fuel that you have used.

Do You Have to Pay a Fee for an Additional Driver?

If you are planning on using an additional driver, you will have to pay a fee of $12 every day. However, this fee can be waivered when your rental belongs to any one of the following types.

  • Rentals in any state which allows the spouse of the renter to be an Authorized Driver.
  • Rentals by the members of the Emerald Club if their common spouse or domestic partner have the same address on their driver’s license and caters to the rental requisites. 
  • Rentals by the members of the Emerald Club if an immediate family member has the same address on their driver’s license.
  • Commercial rentals when any business partner, fellow associate, or employer of the renter, who has a corporate contract with the company and also drives for business purposes. Also, the person needs to meet the normal requirement of the renter.
  • Rentals by or for a disable renter who is incapable of driving.

Emerald Club Member number can only be used when you are picking up the vehicle in person. It is non-transferable. Also, the reservation has to be in the name of the one who holds membership and will be picking up the car. Click here for National Car Rental Login.

What do You Earn When Renting an Enterprise?

When you rent a car from any participating Enterprise locations and use your Emerald Club Membership, you earn free day credits. The qualifying Enterprise rentals will increase your Emerald Club status. Thus, you will climb higher the status ladder. However, you need to keep in mind that your Elite Status in the Emerald Club will provide you with additional rental benefits when you rent at National and not at Enterprise.

How to Contact Customer Support?

If you are facing any problem while booking a car or while availing your free day benefits, you can get in touch with the customer support team. The company provides you with top-notch customer service. They have trained staff who are ever-ready to solve the problems you are facing. They are happy to make sure that you have the best possible experience while renting a car at National Car Rental.

You will find all the details on the Contact Us page. This lists varied phone numbers for varied problems you might be experiencing. Make sure you check their availability for different countries in the chart given below.


National Car Rental has stepped up to provide you with a unique service. It offers some distinct benefits which make it stand apart from its competitors. Apart from offering one of the lowest rental prices, they have a great loyalty program. Numerous promotions are going to provide you with free rental days. Also, it has a better cancellation window and low cancellation price in comparison to other rental companies.

So, next time you find yourself looking for a car rental, you can trust National to provide you with one.

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